GP surgeries can be busy and it can be difficult to access a convenient GP appointment, not to mention the expense involved. Virtual GP services have the potential to transform the way we access GP care.

Virtual GP visits may allow you to consult a GP quickly and remotely by phone or online face to face and ask advice, get prescriptions, or be referred for an in person consultation, or for further treatment.

Make sure your Health insurance includes cover for virtual GP visits. It can also be included in some financial protection insurance plans.

Cover for virtual GP visits

What is a virtual GP visit?

A virtual GP visit is a consultation with a qualified GP that you can speak to in confidence by phone or via a laptop, tablet, or smartphone. They are also called a digital GP visit.

With some virtual GP visit providers you can book and see the GP on the same day and they typically offer longer hours than traditional in person GP surgeries.

Virtual GP visits can be accessed by adults, children, or older adults although most providers do not see very young babies remotely and serious health emergencies usually require emergency treatment by calling 999 or 112 or attending your local A&E.

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Health insurance and virtual GP visits

Cover for virtual GP consultations is included in many health insurance plans. It is also a feature that you might not even have realised was included in some financial protection plans.

Here are the insurers that provide access to virtual GP consultations including health and financial protection insurers.

Aviva offers access to Aviva Care to all of their financial protection members- that includes life insurance, mortgage protection, specified illness cover, and income protection.

Aviva Care includes Digi GP which allows you to get an online GP appointment to get health advice and clinical guidance. This service is available from Monday to Friday from 8am to 8pm, and on weekends from 9am to 12 noon.

Aviva Care also includes a medical second opinion service, Best Doctors, for those who wish to get further information on a diagnosis or treatment. 

Level Health, health insurance backed by Aviva, offers Quickclinic to their members. This includes free, unlimited access to video doctor consultations and  alsoWhatsApp messaging with a doctor.

WhatsApp messaging is available 24/7 and video doctor appointments are available from Monday to Friday from 9.30 to 5.00.

Irish Life Health insurance members are covered for access to Digital Doctor which offers doctor’s advice. referrals, and prescriptions via chat, phone, or video.

Irish Life Health also offers unlimited access to phone or video consultations with GPs. Where the issue cannot be resolved by phone/ video, you can get a fast track in person appointment at a Centric Health Centre.

Irish Life Health also offers an International Second Opinion Service which offers a review of your diagnosis and treatment plan.

When you have an insurance plan from Irish Life Assurance you can access LifeCare which provides access to a nurse on call service and post claim counselling. There is no virtual GP  service however.

Laya Healthcare members benefit from unlimited access to GPLive which offers doctors appointments, referrals where appropriate, and prescriptions.

GPLine is also available to Laya members which offers 24/7 phone access to doctors for medical information.

Layalife life insurance and mortgage protection members do not have access to GPLIve or GPLine services.

Royal London does not offer virtual GP visits. Royal London financial protection policies include Helping Hand, a personal support service. 

This includes access to a face to face medical second opinion but not virtual GP appointments.

New Ireland offers an online healthcare service for their Life Choice customers.

This service includes online doctor consultations from Monday to Friday from 8am to 8pm, and Saturday and Sunday from 9am to 12pm.

Life Choice financial protection includes life insurance, mortgage protection, serious illness cover, income protection, and business protection customers.

Zurich does not offer virtual GP consultation or health related support services to their financial protection customers.

Zurich insurance offers financial protection including life insurance, mortgage protection, serious illness cover, and income protection.

VHI health insurance members can avail of on demand access to online doctors via video chat with VHI Online Doctor. 

The number of appointments included depend on the details of your VHI plan.Virtual doctor appointments are available 7 days a week from 7am to 10pm.

VHI financial protection customers, for life insurance or mortgage protection, are not covered for online GP consultations. 

HSF Assist includes a 24/7 GP advice line and virtual doctor appointments for face to face consultations. Prescriptions can be faxed to your local pharmacy if necessary following consultation.

Virtual doctor appointments are available Monday to Sunday from 8am to 10pm.

HSF Health insurance offers health cash plans for individual, family, and corporate customers. 

Benefits of virtual GP visits

Virtual GP visits offer many advantages in terms of convenience as they usually offer quicker access to a GP consultation and they are often covered as part of your health insurance plan.

These services usually offer a wider range of hours than regular GP surgeries and you can attend your appointment from home or from work, without the hassle and time that travel to your appointment usually takes.

As well as this, policyholders and their immediate family members may be included in the cover for virtual GP visits.

For older people and people with mobility issues, virtual visits to the GP allow for medical care from the comfort of your own home. 

Virtual GP visits are usually provided by private healthcare providers partnered with health or financial protection insurers and accessed either through your health insurance app or by contacting your insurer.

Benefits of virtual GP cover

Are there limits to what can be treated remotely?

Yes. All of these services expressly state that they are not for use in medical emergencies, nor are they intended to replace your regular GP.

Medical emergencies such as the following would not be treated during a virtual GP consultation.

  • Chest pain
  • Breathing difficulties
  • Mental health crises/ suicidal thoughts or intentions
  • Broken bones
  • Severe bleeding

Young babies, such as babies under 6 weeks, or 12 months in some cases would need to be seen by your regular GP, or an out of hours GP or A&E in person, as might very elderly patients.

These services do not provide continuity of care or have access to your full medical history and so will usually not issue repeat prescriptions. 

Where you would benefit from a physical examination such as with respiratory conditions, or where a sports or other injury limits your range of movement it may be better to see a GP in person.

Get insurance cover for virtual GP visits today.

When choosing health insurance or financial protection, virtual GP visits might not be the first thing that springs to mind but they are a useful extra to have.

If you wish to be covered for virtual GP visits, discuss your health insurance or financial protection needs with Compare Insurance today. 

Our Central Bank regulated insurance advisors can discuss your insurance needs with you and advise you on the best insurance cover for your circumstances.

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